Trust And Safety

AdjusterHousing - Trust and Safety - It all starts with our high level of ethics and standards.

Every community has standards, and ours is no different. We’ve created standards to help keep our community safe, and to help everyone on AdjusterHousing can stay and host with more confidence.

Safety -

Your AdjusterHousing experience begins the second your register. That’s only possible when you trust this community and feel safe. As a result, safety is our first priority—we require that you refrain from endangering or threatening anyone.

Harming yourself or others -

You should not commit physical or sexual assault, sexual abuse, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community. We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis. Suicide Hotline:  1-800-273-8255 

Threatening anyone - 

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and so this means that we will intervene if we become aware of a threat.

Creating hazardous situations -

You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of an emergency. 

Security -

The AdjusterHousing community members share their homes, neighborhoods, and experiences. Whether you’re opening your home as a host or experiencing a host’s hospitality as a guest, you should trust that you will feel secure. We ask you to respect others’ property, information, and personal belongings.

Theft, vandalism, or extortion - 

You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, squat in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Extortion Policy via Review -

Reviews are a way for AdjusterHousing members and hosts to share their experiences with the community. Any attempt to use reviews or review responses to force a user to do something they aren’t obligated to do is a misuse of reviews, and we don’t allow it.

This policy applies to situations including, but not limited to:

  • Guests threatening to use reviews or ratings in an attempt to force a host to provide refunds, additional compensation, or a reciprocal positive review.
  • Hosts requiring a guest to leave a positive review or rating, or to revise a review in exchange for a partial or full refund, or reciprocal review. Hosts also can’t offer a free or discounted stay in exchange for a guest revising an existing review.
  • Hosts asking a guest to take specific actions related to a review in exchange for a resolution to a dispute between the parties.

Spam, phishing, or fraud -

You should not make transactions outside of AdjusterHousing’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system, or make false claims against other members of the community.

Violating others’ privacy or intellectual property rights -

You should not access others’ accounts without authorization, have undisclosed or ill-sited cameras in your listing, spy on other people, or otherwise violate others’ privacy, copyrights or trademarks.

Fairness -

The global AdjusterHousing community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if can we can truly belong.

Discriminatory behavior or hate speech -

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others -

You should not share personal information to shame or blackmail others, repeatedly target others with unwanted behavior, engage in coercive or persistent and unwanted sexual advances, defame others, or violate our review and content standards.

Disturbing the surrounding community -

You should not disturb common spaces, treat neighbors as “front desk staff,” create a pervasive nuisance for those around you or persistently fail to respond to neighbor or community concerns.

Authenticity -

Your AdjusterHousing experiences should be full of delightful moments and surprising adventures. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.

Misrepresenting yourself -

You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you’re under 18.

Misrepresenting your spaces - 

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.

Experiences that are merely transactions -

AdjusterHousing began as a way to allow people to share their homes with AdjusterHousings. Though AdjusterHousing has grown, and home sharing has expanded around the world, we still expect that every listing is not just a transaction, but a place for AdjusterHousings to belong.

Reliability -

Every AdjusterHousing experience is unique and each detail specific to a home, a neighborhood, and a host. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the home, or in the expectations we set.

Providing uninhabitable spaces -

You should not provide spaces with sub-standard cleanliness, undisclosed lack of running water or electricity, or that are not spaces (e.g. camping gear) or not stationary (e.g. moving boats).

Breaking commitments -

Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make check-in possible, fail to pay, or break the host’s house rules.

Being unresponsive -

You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a stay, fail to provide an adequate point of contact for hosting, or refuse to participate in our resolution process.

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